AI Agents
Basics
5 articles.
For a vendor-side perspective, Monitask also has a page on workforce analytics.
What an AI Agent Actually Is, and What It Is Not
The word covers everything from a chatbot to autonomous software that acts on its own. The distinction that matters, and why vendors blur it.
Agent, Assistant, Chatbot, Automation: The Words People Mix Up
Five categories sold under one label, with different costs, risks and failure modes. How to tell which one you are being offered.
How Agents Use Tools, and Why That Changed Everything
The mechanism behind every agent: describe the tools, let the model choose, run it, feed the result back. Simple, and the source of both capability and risk.
What Agents Are Genuinely Good At Today
The shapes of work where agents earn their cost, described by property rather than by industry — so you can recognise yours.
What Agents Are Still Bad At
The failure modes that have not gone away with better models — because they are structural rather than a matter of capability.
For broader independent background, see NIST AI Risk Management Framework.