For a vendor-side perspective, Monitask also has a page on workforce analytics.
18 articles
AI Agents
What they are, what works, what fails, and what the security data actually shows. For broader independent background, see CISA artificial intelligence guidance.
All articles
What an AI Agent Actually Is, and What It Is Not
The word covers everything from a chatbot to autonomous software that acts on its own. The distinction that matters, and why vendors blur it.
Agent, Assistant, Chatbot, Automation: The Words People Mix Up
Five categories sold under one label, with different costs, risks and failure modes. How to tell which one you are being offered.
How Agents Use Tools, and Why That Changed Everything
The mechanism behind every agent: describe the tools, let the model choose, run it, feed the result back. Simple, and the source of both capability and risk.
What Agents Are Genuinely Good At Today
The shapes of work where agents earn their cost, described by property rather than by industry — so you can recognise yours.
What Agents Are Still Bad At
The failure modes that have not gone away with better models — because they are structural rather than a matter of capability.
Where Agent Projects Actually Fail — What the Data Shows
Adoption headlines and production reality are very far apart. The numbers, what separates the projects that work, and the failure causes that recur.